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Ceracell is a New Zealand owned company and has been since 1982. The legal business name is Ceracell Beekeeping Supplies (NZ) Ltd. All products are priced in New Zealand Dollars. 

General Conditions

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Pricing

Where no price is stated in writing or agreed to orally the Products shall be deemed to be sold at the current amount as such Products are sold by Ceracell at the time of the contract.

The price may be increased by the amount of any reasonable increase in the cost of supply of the Products that is beyond the control of Ceracell between the date of the contract and delivery of the Products.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Quotation

Where a quotation is given by Ceracell for Products: Unless otherwise agreed, or shown on the quotation, the quotation shall be valid for thirty (30) days from the date of issue; The quotation shall be exclusive of goods and services tax unless specifically stated to the contrary; Ceracell reserves the right to alter the quotation because of circumstances beyond its control; Where Products are required in addition to the quotation the Client agrees to pay for the additional cost of such Products; Should shipping costs not be stated on the quotation and are required, these will be added to the original quote price, unless otherwise stated. 

Payment

Payment for Products shall be made in full on or before the 20th day of the month following the date of the invoice (“the due date”), unless for cash sales and non-account holders payment shall be made in full prior to dispatch or as agreed by Ceracell.

An account maintenance fee may be charged on any amount owing after the due date at the rate of 2.5% of the outstanding balance plus GST per month or part month.

Any expenses, disbursements and legal costs incurred by Ceracell in the enforcement of any rights contained in this contract shall be paid by the Client, including any reasonable solicitor’s fees or debt collection agency fees.

Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full.

Lead Times

If a quote is requested, we will endeavour to include the anticipated lead time that the customer may expect. Once the quote is accepted, if prior to delivery we experience unexpected delays due to circumstances beyond our control, we will inform the customer immediately upon us becoming aware of the likely delay.

Warranties

All products manufactured by us are warranted for 30 days to be of merchantable quality and fit for use (refer to our “Return Policy of Goods Purchased”). Please inspect your goods as soon as they are delivered to ensure you are satisfied they are fit for purpose. Woodware, by its nature can swell and shrink and move over time when exposed to the elements, and some measure of latitude needs to be given by the customer purchasing such goods. However, there may be times that unmerchantable quality goods slip through our quality control checks, and of course we will consider all the circumstances associated with the customer’s concerns, as long as the terms of the “Return Policy of Goods Purchased” are complied with.

Goods manufactured by others that we on-sell will have manufacturers’ warranties attached as required by the Consumers Guarantees Act. If the customer believes they have a fault which may be rectified by a manufacturer’s warranty, please contact our customer service team as requested by our “Return Policy of Goods Purchased”.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Manufacture Quality Control Procedures

Ceracell manufactures most of the woodware, and beeswax that we sell. Our plastic-ware and most metal products are made by contractors using Ceracell owned dies and tooling.

In our factory we have a system of management which directs staff activities using “production jobs”. The PJ’s specify what products are to be made and by whom. Each production worker signs off that the PJ is complete and confirms that the quality expectations are met. Each department in the factory has an experienced Lead-hand, who regularly inspects the workers performance and the quality of the production they are making. In this way the overall quality of the production is checked twice.

For products supplied by outside contractors, when a delivery of product is received, the quantities are confirmed and matched against the Purchase Order. When the goods are receipted into the warehouse, the warehouse receiving officer visually inspects the goods for obvious production faults, and sets aside any failed goods to be returned to the manufacturer. A second check of quality is done when the goods are prepared for dispatch when an order is being filled. Any items that fail this second inspection are referred to the warehouse manager who contacts the manufacturer to discuss the level of quality failures to assist in rectifying any serious issues.

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