Ceracell's Terms and Conditions
Where a quotation is given by Ceracell for Products:
• Unless otherwise agreed the quotation shall be valid for thirty (30) days from the date of issue.
• The quotation shall be exclusive of goods and services tax unless specifically stated to the contrary.
• Ceracell reserves the right to alter the quotation because of circumstances beyond its control.
• Where Products are required in addition to the quotation the Client agrees to pay for the additional cost of such Products.
Where no price is stated in writing or agreed to orally the Products shall be deemed to be sold at the current amount as such Products are sold by Ceracell at the time of the contract.
The price may be increased by the amount of any reasonable increase in the cost of supply of the Products that is beyond the control of Ceracell between the date of the contract and delivery of the Products.
• Payment for Products shall be made in full on or before the 20th day of the month following the date of the invoice (“the due date”), unless for cash sales and non-account holders payment shall be made in full prior to dispatch or as agreed by Ceracell.
• An account maintenance fee may be charged on any amount owing after the due date at the rate of 2.5% of the outstanding balance plus GST per month or part month.
• Any expenses, disbursements and legal costs incurred by Ceracell in the enforcement of any rights contained in this contract shall be paid by the Client, including any reasonable solicitor’s fees or debt collection agency fees.
• Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full.
If a quote is requested, we will endeavour to include the anticipated lead time that the customer may expect. Once the quote is accepted, if prior to delivery we experience unexpected delays due to circumstances beyond our control, we will inform the customer immediately upon us becoming aware of the likely delay.
All products manufactured by us are warranted for 30 days to be of merchantable quality and fit for use (refer to our “Return Policy of Goods Purchased”). Please inspect your goods as soon as they are delivered to ensure you are satisfied they are fit for purpose. Woodware, by its nature can swell and shrink and move over time when exposed to the elements, and some measure of latitude needs to be given by the customer purchasing such goods. However, there may be times that unmerchantable quality goods slip through our quality control checks, and of course we will consider all the circumstances associated with the customer’s concerns, as long as the terms of the “Return Policy of Goods Purchased” are complied with.
Goods manufactured by others that we on-sell will have manufacturers’ warranties attached as required by the Consumers Guarantees Act. If the customer believes they have a fault which may be rectified by a manufacturer’s warranty, please contact our customer service team as requested by our “Return Policy of Goods Purchased”.
Manufacture Quality Control Procedures
Ceracell manufactures most of the woodware, and beeswax that we sell. Our plastic-ware and most metal products are made by contractors using Ceracell owned dies and tooling.
In our factory we have a system of management which directs staff activities using “production jobs”. The PJ’s specify what products are to be made and by whom. Each production worker signs off that the PJ is complete and confirms that the quality expectations are met. Each department in the factory has an experienced Lead-hand, who regularly inspects the workers performance and the quality of the production they are making. In this way the overall quality of the production is checked twice.
For products supplied by outside contractors, when a delivery of product is received, the quantities are confirmed and matched against the Purchase Order. When the goods are receipted into the warehouse, the warehouse receiving officer visually inspects the goods for obvious production faults, and sets aside any failed goods to be returned to the manufacturer. A second check of quality is done when the goods are prepared for dispatch when an order is being filled. Any items that fail this second inspection are referred to the warehouse manager who contacts the manufacturer to discuss the level of quality failures to assist in rectifying any serious issues.