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Shipping Policy

Order Processing

All products in stock will be processed and dispatched within 24-48 working hours of us receiving your order. Orders are processed and packaged during our office hours of 9-5pm, Monday to Friday. If you have placed your order on a weekend, we'll action this as soon as possible on the next proceeding working day. Please note the above information regarding possible delays with our shipping partners.

For those items which are made-to-order, or available pre-order only, your order will be processed within 24-48 working hours and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know. From time to time items on your order may be out of stock, in which case you will be notified either by email or phone, so please ensure your contact details are correct. We reserve the right to send a part order and send the remaining back order when it arrives. We will be in contact to provide those details to you.

Delivery within New Zealand

National Standard Delivery Ceracell will endeavour to deliver the goods to the delivery address as specified by the customer in an acceptable quality and in a timely matter. Please expect delays on orders during our busy season. We appreciate your patience during this hectic time of year with all the nation's beekeepers needing their supplies at the same time. 

Other than for trade account customers with approved credit limits, goods will not be delivered to a customer until payment for the order has been received in full. This will only be following confirmation by our bank that payment in full has been accepted. For credit card and direct credit payment, this is generally within 24 hours of order acceptance.

Once dispatched you should receive your order within 2 working days (excluding weekends and public holidays). Rural deliveries may take an extra 1-2 days. During some periods of the year, our courier time frames are extended. Ceracell does not claim liability for any delivery time changes that may be incurred.

Rural Delivery; If you live at a rural address you must select the Rural Delivery option in the checkout for your item to be delivered. Unfortunately, we must charge this additional fee because smaller courier operators may be sub-contracted by our courier and on- charged to Ceracell. If you do not select this and your delivery address is rural your order will be delayed until the rural charge is paid.

Signature Required; All our deliveries are signature required. If you wish for a non-signature option please inform us first. Please note if you wish for the parcel to be left without signature you acknowledge that neither the courier nor Ceracell is liable for parcels that are stolen, damaged or lost after an item has been delivered.

International Deliveries

Yes, we can ship internationally and do it often! For international orders please contact us directly at info@ceracell.co.nz.

International orders which are placed online will not include shipping prices. These will be calculated based on the items ordered and you will then be contacted. Goods will not be shipped until payment is received in full. If for some reason you are provided a shipping cost, we reserve the right to amend this if needed.

Large/Bulk Order Shipping

Some orders may not be able to be shipped via our standard couriers. In which case we may need to amend or notify you of a change in delivery cost at any time during order processing. These large or bulk item orders will be delivered via pallet form. A working forklift and licenced driver must be at the delivery address.  If this is not the case, we can organise delivery to a depot closest to you. Ceracell does not claim responsibility for any additional fees if the order cannot be delivered or any fees incurred for late collection.

Refundable Pallets for very large orders for delivery in New Zealand the goods need to be palletised. To ensure palletised goods are carried safely and efficiently, Ceracell is operating a refundable pallet system. There is an up-front fee of $25 GST inclusive per pallet for each shipment that we send out. But not to worry, the pallets are returnable, so as long as they are in good and reusable condition you will be refunded this fee once the pallet is returned to one of our premises. Only Ceracell branded pallets are refundable and you need to show us your invoice to confirm that the pallets returned were paid for.

 

 

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