Goods will not be delivered to a customer until payment for the order has been received in full. This will only be following confirmation by our bank that payment in full has been accepted. For credit card and direct credit payment, this is generally within 24 hours of order acceptance.
Once dispatched you should receive your order within 5 working days (excluding weekends and public holidays). Rural deliveries may take an extra 1-2 working days. Visit our Delivery page for more information.
Ceracell reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
We will meet our obligations under the Consumer Guarantees Act.
Returns must be within 30 days of purchase. No returns or refunds will be considered after 30 days from the date of invoice. Goods must be unused, in original undamaged condition and packaging. All refunds will be provided back in the original tender. Debit/credit card refunds must be processed back onto the original card. Visit our Returns page for more information.
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